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Frequently Asked Questions


Which scale should I take?

Usually 28mm scale is best for systems with rank and file units, like Warhammer Fantasy Battle or The 9th Age. Models are smaller and easier to fit square bases. If you play with round bases (systems like Age of Sigmar) you can take 32mm scale.

Do I have to prepare model before painting?

Yes,just like models from other manufacturers and materials. 3d printed minis don't have moulding lines, but sometimes are marks after supports which are easy to fix with putty or even with basecoat only

Which glue should I use for resin models?

Cyanoacrylate/Super glue/other adhesive glue. Standard plastic glue doesn't work with resin

Are special tools required to prepare resin model?

No, standard hobby knife and file are enough


What countries do you ship to?

We ship worldwide. Also we have flat shipping rate for all destinations

How long will it take to receive my order?

But all depends on postal service.

EU: 4-7 days

US: 7-14 days

CA: 3-5 weeks

AU: 4-6 weeks

Rest of the world: 4-6 weeks

But all depends on postal service and sometimes it can take longer (due to Christmas time or other regional holidays)

Returns and Refunds

How do I return a product?

Yyou can return product within 14 days since you receive parcel.

Return address is on the label.

You have to cover return costs.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

I have ordered models in wrong scale. What I can do?

Write to us! Usually we don't have problem to exchange models. After we received return from you we will send models in the new size!

What to do if something from my orders is missing (model or part)?

Write to us! Sometimes due to many orders we make a mistake :( We will send missing part of your order ASAP with little gift for inconvenience ;)